Digital Self Service in Housing Conference 2022

Digital Self Service in Housing is a conference for social housing that places customer self-service and digital channel shift at the heart of the discussion, ultimately answering the question:

“How do we deliver a truly successful digital customer journey?“

2019 Key Themes

New & emerging technologies
Providing customers different ways to interact with their landlord
Remaining customer-centric when it comes to design
The power of social media in channel shift programmes
Looking beyond repairs and payments when it comes to self-service
Strategies for onboarding customers
Lessons learned from the front line

2019 Speakers

This conference brings together sector-leading organisations and subject matter experts from across the UK to share with us their insight and real-world experiences. Here are the speakers that headlined last year:

Chris Masey, Amazon
Chris Reed, Yarlington Housing Group
Sheila Starr, Radian
Karl Dickman, HomeGroup
Oli Price-Bates, LiveWest
Karen Stevens, Stonewater
Colin Sales, 3C
Camilla Busbridge, Active Housing
Charles Brooks, 3C
Richard Harvey, Housing Solutions

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All profits donated to charity.

Registration will open early 2022

TBC Delegate (Day)

Full access to the conference
All day refreshments
3 course buffet lunch
Drinks reception the evening before
Available to registered social landlords and not-for-profit organisations

Coming Soon

TBC Delegate (Residential)

All Delegate (Day) benefits plus:
Hotel accommodation
3 course meal the preceeding evening
Available to registered social landlords and not-for-profit organisations

Coming Soon

TBC Private Sector (Day)

Full access to the conference
All day refreshments
3 course buffet lunch
Available to private landlords and suppliers
Residential upgrade available

Coming Soon